Comm100

APRIL 9, 2021

So how can financial services and banking deliver the best live chat support? To help you on this journey, this blog reveals the key financial services and banking metrics from our 2021 Live Chat Benchmark Report , alongside top live chat best practices that will help you to gain your clients’ trust and loyalty.

Retail 68

Retail AI Social Media Start-ups 68

Comm100

APRIL 30, 2019

But even though live chat has now become a mature customer communication channel and a staple for many contact centers around the globe, there are still some common myths floating about that are questionable at best and untrue at their core. Live chat takes the best digital communication and brings it together into one platform.

Contact Center 63

Contact Center Technology Technology Customer Expectations 63

Callminer

SEPTEMBER 5, 2017

Nabahat Shanza is a professional content writer for the blog of Dialer360. Gene Caballero is the co-founder of GreenPal , which has been described as Uber for lawn care. To overcome this challenge, it’s best to have canned replies that are based only on policy that are not intended to remove the personal response to the customer.

Mystery Shopping 140

Mystery Shopping Legal Contact Center Start-ups 140

Comm100

APRIL 30, 2019

But even though live chat has now become a mature customer communication channel and a staple for many contact centers around the globe, there are still some common myths floating about that are questionable at best and untrue at their core. Live chat takes the best digital communication and brings it together into one platform.

Technology 40

Technology Technology Contact Center Customer Expectations 40

Intercom

DECEMBER 17, 2018

4 best practices for a successful live chat support experience. Here are four of the best ways you can delight website visitors with the chat experience: 1. With that in mind, one final best practice is to think about how you can continue the relationship with a customer after their support experience is over.

E-commerce 108

E-commerce Touchpoint Start-ups AI 108

Comm100

JUNE 13, 2018

Ready to put on your holiday best? Use these tips and best practices to make this year’s busy shopping season the most lucrative one yet. Recommended for you : Complaining Customers Are Your Best Customers. Put on Your Best Holiday Deals. Make Purchasing a Breeze. Offer Shareable Wish Lists.

E-commerce 53

E-commerce Social Media Retail Customer Service 53