blog creating-and-scaling-legendary-customer-service-experiences 
Hodusoft
APRIL 26, 2023
If you happen to own or manage a virtual call center, you must know the importance of using the right metrics to not only track agents’ performance or call outcomes but also to ensure customer satisfaction. As legendary marketing guru Peter F. A higher call resolution rate indicates efficient customer service.
Hodusoft
APRIL 24, 2024
A Comprehensive Guide on ISDN Even if you aren’t that well-versed with telecommunication lexicon, you still might have come across a term—ISDN, which is the abbreviation for Integrated Services Digital Network. ISDN-E leverages Ethernet technology to deliver ISDN services over high-speed internet connections. What is ISDN?
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