Customer Bliss

AUGUST 8, 2019

The following books should be in your arsenal for customer experience transformation. The authors of the following books have also been guests on my podcast, The Chief Customer Officer Human Duct Tape Show. They explain how these experiences are created because of four elements: elevation, insight, pride, and connection.

Customer Experience 57

Customer Experience Customer Loyalty CX Sales 57

Chip Bell

OCTOBER 23, 2018

I was invited, along with a dozen customer experience gurus, to spend a day with Comcast leadership in their brand-new, just-opened Comcast Technology Center in Philly. More than skating to where the puck will be, it signaled deep customer understanding, deliberate dreaming, with a heavy dose of humility. image via pixabay.

Customer Experience 67

Customer Experience Customer-Centric Organization Technology Technology 67

Qualtrics

JUNE 6, 2019

The best brands don’t just sell a product or service, they connect with their audience and create experiences that keep customers coming back for more. Brand experience (BX) is what drives target customers’ perceptions, emotions, and preferences, which influence their purchase and usage behavior.

Transportation 33

Transportation Entertainment Sports Social Media 33

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. They have not only brought new perspectives on the table but have redefined the customer experience exceptionally!

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Comm100

OCTOBER 25, 2021

Today’s students have grown up as digital natives, surrounded by technology and accustomed to the experience it provides. It should come as no surprise therefore, to hear that higher education institutions are looking to offer a digital-first approach to improve student engagement and experience. Digital Omnichannel Support.

Social Media 52

Social Media Education Omnichannel Invoicing 52

ClientSuccess

MAY 15, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. The goal is that by sharing our experiences we’ll be able to learn and apply more practical advice / practices to our careers. How has it helped you?

Engineering 45

Engineering Outlook Start-ups Touchpoint 45