Intercom, Inc.

OCTOBER 31, 2019

The experience became the inspiration for his next act after Facebook: an intelligent calendar called Woven that can cut scheduling time in half. “AI is fancy statistics. Has there been a sea change in how people feel about the rise of AI and that type of technology? But the reality is that all AI is fancy statistics.

Start-ups 169

Start-ups Technology Technology AI 169

Comm100

DECEMBER 14, 2022

CXA uses AI to automate conversations, whether customer or company-initiated, for the entire customer lifecycle including marketing, selling, and servicing. The scalability of CXA means it can cover your widening customer base at a fraction of the cost of traditional channels. And CXA does more than just change customer perception.

Customer Experience 52

Customer Experience Net Promoter Score Non-Profits Artificial Intelligence 52

Callminer

SEPTEMBER 5, 2017

Technology like this can cut down on training time, saving call centers money and also eliminating human error, which reduces the risk of legal liabilities, fines, defects, and customer dissatisfaction. “Call centers face many pitfalls including…” Understaffing, mandatory cost-cutting, and flat structures.

Mystery Shopping 140

Mystery Shopping Legal Contact Center Start-ups 140