blog cx-agility-larger-companies 
Lumoa
JANUARY 9, 2018
CX transformation is no longer a nice-to-have, it's a necessity” – concludes Forrester , one of the most influential research and advisory firms in the world. We were curious to know what CX professionals should pay attention in the coming year and asked the leading CX experts for their opinion.
Execs In The Know
MAY 6, 2022
New ideas that you can consider for your CX teams. Companies and contact centers are asking employees to come back to the office now that most “lockdowns” are over. People are flocking out of the big cities and finding larger homes in more rural areas. What does all this mean for the nature of work?
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Lumoa
OCTOBER 31, 2018
Many companies experience numerous challenges in the ares of customer experience transformation. We talked with the leading customer experience experts to find out what CX professionals should pay attention in the coming years. “CX There is no doubt that across most industries, the end-to-end CX has improved over the last twenty years.
Lumoa
FEBRUARY 6, 2018
What are, in your opinion, the top challenges in customer experience that companies should be aware of in 2018? More brands will (and should) bring up customer feedback to the decision-makers in the company, and with the help of some new amazing technologies we’re changing the way businesses see their customers.
Qualtrics
SEPTEMBER 15, 2020
In this podcast, she shares best practices for how brands can adapt their digital CX programs to meet the evolving needs of today's digital-first consumer. Juliana was joined by Clay Warren, Head of Digital CX at Qualtrics. What advice would you give brands looking to mature their digital CX program? Hear the full interview.
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