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5 Expert Tips for Leading a Global Contact Center

Execs In The Know

When you’re running multilingual operations or international business, oftentimes CX strategy and language become separated into two different work streams. With new ways of solving these challenges with technology, companies no longer need to compromise their CX strategies, and managing multilingual operations is now easier than ever.

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Distraction is the Enemy of Productivity

Beyond Philosophy

In this series, professionals share their secrets to being more productive. Productive people have a secret to their productivity: Eliminate distractions. Being productive requires the elimination of things that keep you from getting things done. Read the posts here , then write your own (use #ProductivityHacks in the body).

CX 154
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Why CX Leaders Should Embrace Organizational Transformation to Meet the Evolving Needs of Customers

Execs In The Know

Organizational transformation is a hot topic for CX leaders and business executives alike. After all, it’s no secret that doing things the same way as everyone else doesn’t always benefit an organization’s success. By investing in an organizational transformation, a company can set itself up for long-term success and growth.

CX 98
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CX Secrets: The Importance of Aligning CX with Marketing

PeopleMetrics

There is even more room for disparity when CX lives in departments other than Marketing. Watch this edition of CX Secrets above , or click here to download the video transcript. In fact, many of our clients even house CX within the marketing world. When advertising doesn't align with experience. Know Your Meme.

CX 67
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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

He is the author of ‘Be Your Customer’s Hero’, the founder of the popular Customers That Stick® blog, the Co-Host of the Crack the Customer Code podcast, and the creator of multiple virtual training courses on customer service and experience. She is also the 2020 CXPA Board Chair and an Advisory Board Member for CX@UCI.