SurveySensum

JULY 11, 2023

This delightful experience, my friend, is what we call customer experience (CX). Before we move ahead, let’s understand – What is customer experience? Customer Experience is the overall impression a brand creates in the minds and hearts of its customers. This makes you a loyal customer.

Customer Experience 83

Customer Experience Touchpoint Customer Retention Net Promoter Score 83

Beyond Philosophy

JANUARY 5, 2015

Other companies on the list included Southwest Airlines and Disney along with other big brand names. All of these companies have something in common: their employees are happy and engaged with their brand promise and they provide a good Customer Experience. I wrote about Google , Southwest Airlines , and Disney before.

Customer Experience 124

Customer Experience 124

Customer Service Life

JUNE 26, 2017

This article was originally published on the FCR blog on June 9, 2017. Here are some highlights: Doug Lipp instantly gained credibility when I learned that he was the longtime Head of Disney University at Disney, a company synonymous with incredible an customer experience. Click here to read the original.

Contact Center 68

Contact Center Artificial Intelligence Entertainment Customer Service 68

Beyond Philosophy

OCTOBER 20, 2014

These types are critical to locate and eradicate from your culture to promote a better work environment that can create an excellent Customer Experience. There is another group, however, that is far more sinister than these loud mouthed bad apples: The secretly toxic employees. What makes a toxic employee?

CEM 117

CEM Construction Customer Experience 117

Beyond Philosophy

NOVEMBER 2, 2014

These types are critical to locate and eradicate from your culture to promote a better work environment that can create an excellent Customer Experience. There is another group, however, that is far more sinister than these loud mouthed bad apples: The secretly toxic employees. What makes a toxic employee? Loss of morale.

Construction 74

Construction Customer Experience 74

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. They have not only brought new perspectives on the table but have redefined the customer experience exceptionally!

Customer Experience 132

Customer Experience CX E-commerce Social Media 132