blog lessons-from-the-overlook-the-importance-of-leverage 
Intercom, Inc.
DECEMBER 10, 2018
This can be anything from in-app notifications and messages , to tooltips, splash pages, hard-coded user interface (UI) copy, banners or modals. Apps can be really robust, meaning there is so much great functionality that it’s easy for app developers to overlook minor annoyances. What is in-app marketing, anyway?
SurveySensum
MARCH 1, 2024
But the challenge is, how to analyze the NPS feedback to leverage it to its best potential! A retail company, MagnetHome enthusiastically embraced the Net Promoter Score and started measuring customer loyalty. High scores delighted them, so in the excitement they missed the silent grumbles of unhappy customers.
ClientSuccess
SEPTEMBER 24, 2019
Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. Each day we learn from the trenches what it takes to make clients happy and successful. I love that; as our clients are successful, we’re successful.
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