Customer Service Life

NOVEMBER 5, 2018

This article was originally published on the FCR blog on October 8, 2018. Some of these elements likely include classroom training with an instructor, watching videos and extensive slide decks, time spent in front of a computer reading documentation and knowledge articles, testing the product or service, and shadowing experienced agents.

Contact Center 79

Contact Center Non-Profits Education Healthcare 79

Lumoa

JUNE 14, 2023

In this blog post, we’ll answer all these questions and more. Train your Staff to Become Customer-centric How do you create a customer-centric culture? The reason behind this preference is understandable; customers can often sense when an agent is following a script, leaving them feeling like just another problem to solve.

NPS 83

NPS Sentiment Analysis Start-ups Net Promoter Score 83

Comm100

NOVEMBER 8, 2017

This blog post will take you through a series of good customer service skills that you should look for when hiring live chat agents, and will give you some tips on how to spot these skills in your candidates. Before you look for expected live chat agents, knowing how much agents do you need is of great importance.

Customer Service 42

Customer Service Start-ups Construction Customer Satisfaction 42