Beyond Philosophy

OCTOBER 8, 2014

It was like PayPal was a little brother tagging along the bigger one. Airlines don’t either. In the past when both of these companies partnered up, eBay was the bigger and faster-growing business model, while PayPal was its convenient service to handle payments. Buses in London don’t take cash.

Net Promoter Score 110

Net Promoter Score Social Media CEM Customer Retention 110

Lumoa

JUNE 14, 2023

In this blog post, we’ll answer all these questions and more. To illustrate, let’s take the example of United Airlines’ reputation crisis. Or, more terrifyingly, when it’s plummeting into negative territory? Does it spell doom for your business? Well, not so fast.

NPS 83

NPS Sentiment Analysis Start-ups Net Promoter Score 83

Beyond Philosophy

NOVEMBER 15, 2019

On the other hand, Southwest Airlines has a low Price Image. When you enter a store and before you see the first price tag, you will have developed a general Price Image of that store. If you enjoyed this post, you might be interested in the following blogs and podcasts: THE RECESSION IS COMING; WILL YOU BE PREPARED?

Construction 120

Construction Start-ups Customer Experience 120

Beyond Philosophy

OCTOBER 8, 2014

It was like PayPal was a little brother tagging along the bigger one. Airlines don’t either. If you enjoyed this post, you might be interested in the following blogs: 7 Signs that Your Executive Team is Not On Board with Your Customer Experience Agenda. Buses in London don’t take cash. Follow Colin Shaw on Twitter @ColinShaw_CX.

Net Promoter Score 60

Net Promoter Score Social Media Customer Retention Customer-Centric Organization 60

Beyond Philosophy

OCTOBER 8, 2014

It was like PayPal was a little brother tagging along the bigger one. Airlines don’t either. If you enjoyed this post, you might be interested in the following blogs: 7 Signs that Your Executive Team is Not On Board with Your Customer Experience Agenda. Buses in London don’t take cash. Follow Colin Shaw on Twitter @ColinShaw_CX.

Net Promoter Score 60

Net Promoter Score Social Media Customer Retention Customer-Centric Organization 60

SurveySensum

MARCH 1, 2024

Delta Air Lines, a major airline, employs benchmarking to assess its on-time performance, customer service, and overall operational efficiency against industry standards. Functionality, Usability) and tag sentiments (Positive, Negative, Neutral). This categorization quantifies results and provides context to NPS scores.

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Customer Satisfaction 52

Comm100

NOVEMBER 6, 2017

Facebook is 13 years old, and LinkedIn is almost 15 (not to mention the sites that came before these, like Myspace and blogs that started as early as the late 90’s). This blog post is a compilation of the worst social media customer service and marketing practices, that every successful business needs to avoid. Engage with Everyone.

Social Media 61

Social Media Customer Service Start-ups Legal 61