Intercom, Inc.

SEPTEMBER 22, 2022

Now, there are these three blog posts,” and it was just kind of a jumbled mess. It’s also incredibly motivating for people to understand, “Okay, this is why we’re helping people, and here’s how we can help them better.” But I found that I didn’t have one guide I felt I could send people.

Start-ups 138

Start-ups Invoicing Education Sales 138

Lumoa

DECEMBER 15, 2022

Voice of Customer Analytics (often abbreviated as VoC) is a process of understanding the needs, motivations, and challenges customers face in their encounters with your business. You must understand their needs and motivations. What is Voice of Customer Analytics? But you have to do more than listen.

VOC 94

VOC Social Media Close the Loop Customer Feedback 94

Intercom, Inc.

OCTOBER 17, 2019

So for example, Josh Seiden has written a great book called Outcomes Over Output. ” I also read our principles about shipping and our obsession with shipping, and Darragh Curran, who runs our engineering team, has a blog post about how shipping is a company’s heartbeat. Next month it’s tagging.

Sales 119

Sales Engineering Start-ups Data Entry 119