Remove blog tag post-pandemic
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Small Business Guide to Live Chat in 2021

Comm100

Using pre-chat surveys you can also categorize leads and save contact information, and when a conversation ends, use the wrap-up feature to tag hot leads for follow-up. This has become all the more important during the COVID-19 pandemic and will likely remain that way. Pre- and post-chat surveys. . • Pre- and post-chat surveys.

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3 major non-obvious CX trends that surfaced in 2020

Steven Van Belleghem

At the end of 2019, I wrote in my “State of the Year” blog that “The West is becoming the copycat”. The site is designed to give kids a way to safely test out toys amid the pandemic and at the same time serves as an entertaining distraction. The rise of C-commerce. Mental health pushing new business models and functionalities.