Small Business Guide to Live Chat in 2021
Comm100
JANUARY 21, 2021
Using pre-chat surveys you can also categorize leads and save contact information, and when a conversation ends, use the wrap-up feature to tag hot leads for follow-up. This has become all the more important during the COVID-19 pandemic and will likely remain that way. Pre- and post-chat surveys. . • Pre- and post-chat surveys.
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