Customer Service Life

FEBRUARY 4, 2019

The text of this article originally appeared on the ICMI blog on December 5, 2018. That’s when we discovered an integration called BubbleIQ where agents, by simply tagging a ticket, can have that ticket posted to the appropriate Slack channel. Recognize the speech patterns that lead to success.

Contact Center 67

Contact Center Artificial Intelligence Text Analytics AI 67

SurveySensum

APRIL 21, 2023

This blog discusses the 15 best Formstack alternatives, examining their features, pros, cons, and pricing to help you choose the right tool for your business. 5) Yes Yes End-to-end customer support (line chat, emails, blogs, etc.). Text Analytics : This feature helps analyze open-ended text responses from survey participants.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

Comm100

OCTOBER 19, 2022

Here are three reasons why: An AI-based chatbot comprehends human speech with a Natural Language Processing algorithm that interprets the structure and meaning of language. You can use tags and variables to help the chatbot gather the visitor’s input to send data to the human agent. 8 Chatbot Analytics. 6 Sentiment Analysis.

Sentiment Analysis 86

Sentiment Analysis Artificial Intelligence Omnichannel AI 86

ProProfs

JANUARY 6, 2022

Learning Reports & Analytics. Text to Speech Converter. For example, the tool you choose should support the repurposing of PowerPoint presentations to create a mini-course or turn blog content into video content. View reports by date, topic, device type, and geography on the Gomo Analytics dashboard. Cloud-Based LMS.

Start-ups 52

Start-ups Compliance Actionable Insights Gaming 52