Lumoa

JUNE 14, 2023

In this blog post, we’ll answer all these questions and more. And customers weren’t shy in expressing their disappointment, even going as far as to make the president-elect of the United States an unwitting recipient of their disdain. To illustrate, let’s take the example of United Airlines’ reputation crisis.

NPS 83

NPS Sentiment Analysis Start-ups Net Promoter Score 83

Comm100

NOVEMBER 6, 2017

Facebook is 13 years old, and LinkedIn is almost 15 (not to mention the sites that came before these, like Myspace and blogs that started as early as the late 90’s). This blog post is a compilation of the worst social media customer service and marketing practices, that every successful business needs to avoid. Engage with Everyone.

Social Media 61

Social Media Customer Service Start-ups Legal 61

Comm100

OCTOBER 17, 2017

This blog post will show you exactly why social media customer service is so important, and how social media support can help take your business into the future of customer care. Think back, for example, to the video of the customer being dragged off a United Airlines flight.

Social Media 50

Social Media Customer Service Start-ups Customer Survey 50