Remove blog tag virtual-hold
article thumbnail

Built for you: Next-generation surveys, ditching hold times with Switch, and more

Intercom, Inc.

Patrick’s Day celebrations returned, more and more of our teams were able to work from the office, and we hosted our first ever global virtual event, New at Intercom – bringing together our leaders and customers under one virtual roof. Ditch long hold times with Intercom Switch. Tag Articles for easier content management.

Gaming 118
article thumbnail

3 major non-obvious CX trends that surfaced in 2020

Steven Van Belleghem

At the end of 2019, I wrote in my “State of the Year” blog that “The West is becoming the copycat”. Walmart, then, launched the “digital toy box” Wonder Lab as a part of its digitally-focused holiday 2020 campaigning, where kids can virtually unbox and play with toys. The rise of C-commerce.