Zendesk

AUGUST 4, 2021

Because cloud computing is the norm in our distributed, digital-first world, and startups need digital-first support strategies to help them grow by gaining and retaining customers. Scaling your startup with customer service. “In How can SaaS startups ensure they’re building a customer-focused organization – and why should they?

Customer Service 98

Customer Service Social Media CX AI 98

Comm100

NOVEMBER 8, 2018

Top Types of Customer Communication Channels. Customers are the lifeblood of your business, so it makes sense that they should also be the motivating factor behind any major business decisions. And customers themselves may be vocal about the need for new channels to be added. Knowledge base.

Social Media 51

Social Media AI Machine Learning Technology 51

Customer Service Life

SEPTEMBER 21, 2017

I had been managing a support team for a few years when my employer partnered with an outside group on a new business venture called Phone.com. While I’m incredibly proud of the work we did in those early days to deliver awesome customer service, there are also some things, in hindsight, that I’d do differently.

Customer Service 68

Customer Service Net Promoter Score Social Media Start-ups 68

Intercom, Inc.

MAY 2, 2018

Since IBM coined the term “Help Desk” in the 1970s, customer support has come a long way. We’ve moved from call centers, to ticket-based helpdesks, to increasingly personal types of customer support. Over the past decade, one of the most popular (and personal) support channels has been live chat.

Start-ups 190

Start-ups Customer Expectations 190