Hodusoft

FEBRUARY 16, 2022

How to Find Best Hybrid workforce Contact Center Software in 2022. Contact centers and several other industries’ survival through the first few months of COVID-19 meant swift operational reboots primarily through work from home transitions. A cloud-based contact center software is an ideal choice for a hybrid workforce.

Contact Center 98

Contact Center Social Media Omnichannel CRM 98

Logicalware

JULY 30, 2021

In this blog, Puzzel CMO Jonathan Allan reflects on what this could mean for contact centres. Women have entered the workforce, meaning parents must now juggle schooling and childcare around work commitments. According to Gartner , 45% of the global knowledge workforce will be working from home two to three days per week by 2022.

Compliance 59

Compliance Omnichannel Innovation Customer Service 59

Execs In The Know

APRIL 7, 2024

Workforce management (WFM) provides several benefits to agents, including improved focus, additional resources, and valuable assistance. Great workforce managers go into 1:1s or coaching sessions with some information from their WFM tool to show specialists. Post originally published on the Zendesk blog.

Scorecard 52

Scorecard Start-ups Education Customer Experience 52

Hodusoft

MAY 24, 2022

Both these advanced VoIP features- Helps to route callers to the correct extension Cut down on wait times and call transfers Prevent human interaction As mentioned above in the blog, ACD systems automatically receive inbound calls and route callers to the most appropriate available agents. This way it assures improved workforce management.

Contact Center 96

Contact Center Customer Satisfaction Technology Technology 96

Hodusoft

OCTOBER 4, 2023

In this blog post, we will discuss eleven practical ways through which Internet Telephony Solutions can help organizations reduce communication costs. Remote work enablement: With the rise of remote work, businesses need to facilitate communication among distributed teams. Read on and thank us later.

Compliance 105

Compliance Omnichannel Real Estate Legal 105

UJET

JULY 7, 2020

Remote work or work-from-anywhere situations used to be a sparsely used option but has now proven to be the reality for most. Instead of a gradual move to remote work, companies have had to adjust quickly. Other support tools, like workforce management and quality management, are following as well.

Contact Center 106

Contact Center NPS Customer Retention Technology 106

Intercom, Inc.

APRIL 2, 2020

Over the past few week’s we’ve been fortunate to be able to have some of those conversations remotely with people and it got us thinking about how the industry at large is responding to what’s going on. Atlassian moved pretty quickly to remote working, and seem to be supporting their teams really well in doing so.

E-commerce 260

E-commerce Retail Start-ups Education 260