Intercom, Inc.

NOVEMBER 20, 2018

In the early stages of most SaaS startups’ lives, the CEO or founder often acts as the initial head of sales. It’s okay if you are ‘terrible’ at it. It’s okay if you are ‘terrible’ at it. What matters is that somehow, someway, you still get those 10 paying customers closed.”. That way, she knows. Industry sector.

Sales 178

Sales B2B Start-ups Education 178

CX Accelerator

OCTOBER 25, 2018

Summarized below are a few of the most popular trends coming out of the conference… Most of us are not ready for AI. Great knowledge and harmonized service across all channels are the foundation on which AI will rest. Implementing the methodology of KCS (Knowledge Centered Support) is a likely next step.

CX 140

CX Net Promoter Score NPS Contact Center 140

Callminer

AUGUST 1, 2017

To gain some insights into the strategies and tactics call centers can use to boost efficiency and arm you with effective strategies you can put to use, we reached out to a panel of call center experts , managers and leaders and asked them to answer this question: “What is the most effective way for a contact center to increase efficiency?”.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

SugarCRM

MAY 20, 2022

SugarCRM recently launched the Sugar Sell Editions , a simplification of our growing solution portfolio for Sales Automation in the cloud. With it came the dawning of Sell Premier, the flagship CRM solution for businesses with more complex sales scenarios and/or mid-to-large or global sales organizations. I’m glad you asked.

CRM 26

CRM Sales Data Entry Omnichannel 26

ClientSuccess

JANUARY 5, 2018

You never get a second chance to make a first impression, especially when it comes to new customers. It is often an important topic of sales negotiation conversations, and is almost always brought up during the decision making process. Customer Success Can Impact The Entire Sales Cycle. First Impressions Matter.

Customer Feedback 40

Customer Feedback Sales Customer Satisfaction Technology 40

ClientSuccess

JUNE 26, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. What is one important lesson you learned in your early customer success days that has had a positive impact on your career? How has it helped you?

Sales 40

Sales Start-ups Touchpoint 40

ClientSuccess

JANUARY 25, 2018

For those just joining my blog series CSM from the Trenches , welcome. LinkedIn – Not Just a Sales or Recruiting Platform. Though Linkedin is primarily thought of as a platform for sales, job-seekers, and recruiters, it can be equally as powerful for customer success professionals. Company : Marketware.

Start-ups 42

Start-ups Sales Technology Technology 42