Zendesk

MAY 25, 2022

But only when I joined Tymeshift did I feel like I’d really entered the CX community, learned the ins and outs, and saw how important it is: not just for me, but for my whole company. You’ll follow her for the short, simple intros to complicated concepts—but you’ll stay for the great podcasts, blogs, and books. gated-cta-in-post].

CX 98

CX Social Media Start-ups Sports 98

Customer Service Life

AUGUST 26, 2019

This article was originally published on the FCR blog on July 3, 2019. Zendesk Suite Ready. For those of you Zendesk users, they continue to make key acquisitions and forge partnerships to round out their suite of products. This is critical for PCI compliance and isn’t currently offered on Zendesk Talk. Let’s dive in.

Technology 74

Technology Technology Text Analytics Contact Center 74

Customer Service Life

MAY 15, 2017

This article was originally published on the FCR blog on May 3, 2017. Thanks to companies like Zendesk and Salesforce and their extensive app marketplaces, if you have a problem, there’s likely an app out there to solve it — or you can build your own app. They integrate with Zendesk, Salesforce, and a variety of others.

Technology 74

Technology Technology Customer Service Contact Center 74

Customer Service Life

AUGUST 20, 2019

This article was originally published on the FCR blog in partnership with my colleague, Travis Wild on June 18, 2019. One tool we work with quite often is Zendesk , an omnichannel customer service platform in use by many of our clients.We tend to intersect with Zendesk at a few different stages in our client journey.

Close the Loop 63

Close the Loop Contact Center Customer Satisfaction Start-ups 63