PeopleMetrics

JULY 20, 2020

That’s right, you can save a potentially lost customer who recently had a poor experience by systematically following up with them BEFORE they take it to social media. in Business Administration with a specialization in marketing science from Temple University in Philadelphia. Have you checked Twitter and Facebook lately?

CX 163

CX CEM Close the Loop Business Administration 163

PeopleMetrics

JULY 13, 2020

User-generated videos dominate all social media platforms, including YouTube, Facebook and Instagram. in Business Administration with a specialization in marketing science from Temple University in Philadelphia. Video is what most engages customers. The reason? Sean holds a Ph.D.

VOC 71

VOC CEM Business Administration Machine Learning 71

PeopleMetrics

JULY 17, 2018

New customers may see the change as a bait and switch, while those close to renewal of their contract may think about switching to another carrier, and they begin to flood social media with complaints. in Business Administration with a specialization in marketing science from Temple University in Philadelphia.

VOC 210

VOC CEM CX Customer Feedback 210

PeopleMetrics

JULY 10, 2018

Regular customer listening enables your company to be more customer-centric by: Immediately resolving individual customer problems as soon as possible before you lose that customer and/or they spread negative word of mouth (often through social media). This is an excerpt from Listen Or Die by Sean McDade, PhD. Sean holds a Ph.D.

CEM 66

CEM VOC Touchpoint Social Media 66

PeopleMetrics

MARCH 1, 2018

"Moments of truth" are those touchpoints where if you don't do them well, the customer is not only never coming back, but they’re probably going on TripAdvisor or some other social media site, writing about their negative experience, and letting the world know about it. This is not good. How does this tie back to predicting revenue?

CX 97

CX CEM Finance Touchpoint 97

PeopleMetrics

MARCH 21, 2018

Today, the internet and social media and sites likes Yelp, Twitter, Facebook and TripAdvisor now allow people to provide feedback on their terms, on their time, and share it publicly. in Business Administration with a specialization in marketing science from Temple University in Philadelphia. The review era.

CEM 82

CEM Business Administration Machine Learning Social Media 82

Zendesk

SEPTEMBER 22, 2022

I think this people-first mindset says a lot about your company, and I find the prospect of working for a business that values relationships and open communication very exciting. I have been working in the customer service industry for two years and have degrees in business administration and Spanish. Phone number.

Customer Service 52

Customer Service Social Media Business Administration Customer Satisfaction 52