5 Top Customer Service Articles of the Week 5-30-2022
Shep Hyken
MAY 30, 2022
(CustomerThink) Considering the cost of attracting new customers – one estimate is seven times more than keeping existing ones – many companies would do better to focus on retaining their engaged enrollees. Yet 44% of companies say they’re more keenly focused on customer acquisition and just 16% on retention.
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