Intercom

FEBRUARY 8, 2023

Year after year, we see customer expectations continue to increase – and 2022 brought with it a whole new juggling act. Last year, many teams were faced with the Herculean task of trying to balance headcount reductions and fewer resources with the ability to meet – and exceed – the growing expectations customers have of support.

Customer Service 59

Customer Service E-commerce Finance Business Growth 59

CommBox

NOVEMBER 22, 2022

This gives brands the ability to serve and assist as many customers as possible across a variety of messaging channels and automate repetitive tasks. If you think that’s bad, just imagine what could happen to a busy e-Commerce merchant with nonexistent chat support during Cyber Monday, which is right around the corner. .

CX 98

CX E-commerce Net Promoter Score NPS 98

Intercom, Inc.

MARCH 16, 2021

Today, customer expectations are at an all-time high. A proactive customer support approach is the key to regaining control. But this approach not only overwhelms your team, it also means customers frequently have to wait hours or even days to get the help they need. Partner cross-functionally for maximum impact.

E-commerce 201

E-commerce Education Customer Satisfaction Start-ups 201

SurveySensum

OCTOBER 31, 2023

Drives Revenue and Growth: Companies with strong customer experience see a revenue increase of 4-8% and can achieve 5.7 times more revenue growth than competitors who lag in customer experience. Satisfied customers are more likely to make repeat purchases, leading to business growth and increased profits.

Net Promoter Score 52

Net Promoter Score Customer Service Customer Experience E-commerce 52

SurveySensum

MAY 25, 2023

It’s simple—they know that customer feedback holds the key to unlocking insights that can elevate their game and exceed customer expectations. To stay ahead of the curve and continuously improve the customer experience, businesses turn to a variety of customer feedback metrics. Let’s get started!

Net Promoter Score 52

Net Promoter Score NPS Touchpoint Customer Satisfaction 52

SurveySensum

JULY 13, 2023

Yet only 49% of the customers said that they had positive customer experiences with companies. Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth. Touchpoints In-store display, sales assistance, etc.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

Yet only 49% of the customers said that they had positive customer experiences with companies. Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth. Touchpoints In-store display, sales assistance, etc.

Retail 52

Retail Customer Experience Touchpoint Social Media 52