Experience Investigators

APRIL 23, 2024

Speaking of data…any type of business strategy requires incorporating key data and analysis to get to the insights, improvements, and priorities in a plan. Metrics from customer surveys like Net Promoter Score (NPS) or Customer Satisfaction Rate (CSAT) are measurements from a certain group of customers to consider in your strategic decisions.

Net Promoter Score 94

Net Promoter Score CEM CX Customer Experience 94

Lumoa

FEBRUARY 14, 2024

Against this shifting backdrop, your business needs a clear and consistent CX strategy to hold on to. Hubspot’s annual State of Service Report found that 90% of surveyed CX professionals felt that customer expectations have increased to an all-time high. Fine-tuning your CX elements is a constant exercise.

Customer Experience 83

Customer Experience ML Social Media CX 83

SurveySensum

JULY 13, 2023

Yet only 49% of the customers said that they had positive customer experiences with companies. Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth. Why you should not send surveys at this point?

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

Yet only 49% of the customers said that they had positive customer experiences with companies. Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth. Why you should not send surveys at this point?

Retail 52

Retail Customer Experience Touchpoint Social Media 52

Zendesk

OCTOBER 20, 2023

It also empowers customer service reps with the information they need to provide an exceptional customer experience (CX). Delivering excellent customer service can drive revenue, increase customer retention , stimulate business growth, and improve customer satisfaction.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

Lumoa

FEBRUARY 9, 2023

B2C Customer Experience B2C Customer Experience refers to how a B2C customer perceives his buying experience and further interactions with your company. Same as with B2B customers, B2C customers expect a consistent and personalized omnichannel experience.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

SurveySensum

MARCH 27, 2024

Customer feedback provides valuable insights into what aspects of products or services are working well and what needs improvement. By understanding customer needs and preferences, businesses can iterate and enhance their offerings to better meet customer expectations.

Customer Feedback 52

Customer Feedback Social Media Touchpoint Text Analytics 52