SurveySensum

JULY 26, 2023

It’s like a game of “now you see them, now you don’t” with customers jumping ship to competitors in the blink of an eye if they don’t feel valued and satisfied. It is far more expensive to acquire new customers than to retain existing ones and brands understand that. But why is that a big issue?

Customer Retention 52

Customer Retention Retail Social Media E-commerce 52

Intercom, Inc.

MARCH 16, 2021

Getting ahead of customer issues and providing a great proactive customer experience is everyone’s responsibility in your company and that makes collaboration critical to success. By proactively identifying these stumbling blocks ahead of time, you could save your customers time writing into your support team.

E-commerce 201

E-commerce Education Customer Satisfaction Start-ups 201

MattsenKumar

JUNE 18, 2021

Omnichannel customer service is no more a privilege; it is a sheer necessity to delight and retain customers. For example, when buying insurance, customers ask multiple questions. They are scared of ticking the wrong option, a support agent, either on-call or a live chat can help the customer have a smooth experience.

Omnichannel 52

Omnichannel E-commerce Customer Service Social Media 52

Intercom

FEBRUARY 15, 2023

And churn has an outsized financial impact: in fact, Bain & Company suggests that increasing customer retention rates by just 5% can increase profits by between 25% and 95%. But how do you keep customers from churning and encourage them to stay? To boost customer retention, you need to boost customer satisfaction.

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score E-commerce NPS 52

SurveySensum

JULY 10, 2023

Know your Shopper’s Expectations Inside and Out To deliver exceptional retail customer service, it is crucial to understand shopper expectations. These factors include the presence of e-commerce giants, the impact of social media, and the growing desire for personalized experiences.

Retail 52

Retail Customer Service E-commerce Social Media 52

SurveySensum

JULY 10, 2023

Know your Shopper’s Expectations Inside and Out To deliver exceptional retail customer service, it is crucial to understand shopper expectations. These factors include the presence of e-commerce giants, the impact of social media, and the growing desire for personalized experiences.

Retail 40

Retail Customer Service E-commerce Social Media 40

SurveySensum

JULY 13, 2023

Yet only 49% of the customers said that they had positive customer experiences with companies. Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth.

Retail 52

Retail Customer Experience Touchpoint Social Media 52