SurveySensum

DECEMBER 15, 2023

Boosting customer retention through targeted improvements: Instead of applying generic solutions, you can address the unique challenges identified in the survey responses, making your retention efforts more effective. If yes, could you name the brand And the feedback received from customers was highly insightful.

Text Analytics 52

Text Analytics NPS Customer Retention Customer Feedback 52

SurveySensum

OCTOBER 20, 2023

And product feedback loop not only enhances the products as per customers’ needs but also boosts customer satisfaction and loyalty. Boosting Customer Retention: Maintaining current customers is a vital aspect of business success, as it can be up to 25 times more cost-effective than acquiring new ones.

Close the Loop 52

Close the Loop Social Media Customer Retention Text Analytics 52

Experience Investigators

APRIL 23, 2024

Prioritizing the right CX management not only helps in retaining customers by improving their experiences, but also enhances the overall brand image and increases profitability. Some organizations find that focusing on retaining customers in volatile times can provide more revenue than sales.

Net Promoter Score 52

Net Promoter Score CEM CX Customer Experience 52

SurveySensum

AUGUST 3, 2023

Moreover, its Text Analytics analyzes thousands of gathered feedback in one go and gives your top trends and sentiments to close the loop in time. Whether your objective is to enhance customer experience , satisfaction, loyalty, or business growth, SurveySensum is a go-to solution.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

Lumoa

AUGUST 8, 2023

According to Gartner research, leveraging the data obtained from direct customer feedback can increase the chances of upselling and cross-selling by 15-20%. This shows the tangible, bottom-line benefits of listening to your customers. Prioritize Based on Impact : Not all insights will have the same potential impact on your business.

Customer Feedback 83

Customer Feedback VOC Net Promoter Score NPS 83

SurveySensum

OCTOBER 26, 2023

A high repurchase intention suggests that your product or service has met or exceeded customers’ expectations, leaving them satisfied and eager to continue doing business with your brand. Now, let’s look at the 5 KPIs to measure the satisfaction of the customers. What is the KPI for Measuring Customer Satisfaction?

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score Social Media Customer Loyalty 52

SurveySensum

JULY 10, 2023

Implementing loyalty programs and rewards for repeat customers. With this, you can invest in your customer service organization to yield substantial benefits, as it plays a crucial role in customer acquisition and customer retention strategies.

Retail 52

Retail Customer Service E-commerce Social Media 52