ECXO

MARCH 21, 2023

Metrics such as Customer Satisfaction Scores (CSAT), Adoption Rate (AR), Net Promoter Scores (NPS)–(which I do not recommend due to the transactional aspect of it,) and Customer Effort Scores (CES), and many others will help quantify and qualify the CX outcomes of your organisation, and provide insights for optimizing it.

Customer Experience Maturity Model 98

Customer Experience Maturity Model B2B CX Customer Experience 98

SurveySensum

AUGUST 9, 2022

SurveySensum is one of the best survey tools that use AI and other advanced technologies to create intelligent NPS, CES, CES, CSI, SSI, and market research forms and surveys to gather customer feedback. Qualtrics is a leading survey tool that businesses use to survey their customers. Create NPS, CES, CSAT survey for FREE. #2

Sentiment Analysis 52

Sentiment Analysis NPS ML Start-ups 52

SurveySensum

OCTOBER 31, 2023

Drives Revenue and Growth: Companies with strong customer experience see a revenue increase of 4-8% and can achieve 5.7 times more revenue growth than competitors who lag in customer experience. Satisfied customers are more likely to make repeat purchases, leading to business growth and increased profits.

Net Promoter Score 52

Net Promoter Score Customer Service Customer Experience E-commerce 52

SurveySensum

JULY 14, 2020

Since then, he has helped dozens of companies in conducting meaningful business insights, designing and engineering CX, optimizing Customer Service Excellence, Voice of Customers, NPS, Analytics, CX Strategy & Frameworks. He specializes in customer service, customer experience, company culture, and hospitality.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Lumoa

APRIL 14, 2021

Johanna: I actually did most of my corporate career in business-related roles, strategic planning, strategy, development, business development, business planning, etc. But then I was also a part of the program/team that started, at Nokia, this sort of continuous feedback gathering, Net Promoter Score measurement there.

Customer Experience 94

Customer Experience CX Net Promoter Score Start-ups 94

CommBox

JUNE 25, 2023

CommBox: The Power of Business Communication Logic Directly from Your CRM By integrating CommBox with SAP, you open doors to new possibilities and facilitate business growth opportunities that were previously untapped. It also manages dozens of hospitals, clinics, pharmacies, and laboratories, all spread throughout Israel.

Net Promoter Score 98

Net Promoter Score Hospitality Hospitality Healthcare 98