ECXO

JULY 26, 2023

Our focus in this article is on leveraging real-time customer data to provide richer, meaningful end-to-end customer experiences at every touchpoint. Insights on identity, interactions, behaviour and attitudes that help you identify, and predict, CX issues and opportunities.

Predictive Analytics 98

Predictive Analytics Education Touchpoint CX 98

ECXO

APRIL 7, 2024

It is a symphony of interactions that a customer has with a business, a vivid tapestry woven from the threads of every touchpoint, every communication, and every solution used. It is the backbone of customer satisfaction, loyalty, and ultimately, business growth. And it is creativity that makes all the difference.

AI 111

AI CX Artificial Intelligence Predictive Analytics 111

Lumoa

FEBRUARY 9, 2023

But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? By understanding customer needs and preferences, businesses can create customer experiences that drive customer engagement and customer loyalty.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

ECXO

APRIL 29, 2024

A solution that can turn every customer interaction into a delightful experience, foster brand loyalty, and ultimately drive business growth. Finally, we have data analytics. With the vast amount of customer data available, businesses can delve into the world of predictive analytics and personalization.

CX 95

CX Innovation Technology Technology 95

SugarCRM

MARCH 28, 2024

Such solutions are the central hub for data emerging from various touchpoints, such as email or website interactions. Predictive Analytics and Generative AI Robust CRMs today feature advanced analytics and generative AI capabilities. Thus, it makes sense to develop strategies that enhance customer engagement. It’s a Wrap!

Manufacturing 26

Manufacturing CRM Sales Sentiment Analysis 26

SurveySensum

MAY 2, 2024

By minimizing customer dissatisfaction and enhancing the overall travel experience, Delta reduces churn rates and increases customer lifetime value, ultimately driving sustainable business growth and profitability. Start small : Identify a single touchpoint in your customer journey where you can gather feedback and implement change.

Close the Loop 52

Close the Loop Customer Service Social Media Innovation 52

SugarCRM

OCTOBER 5, 2023

With Sugar Market, you can create campaigns, engage with your audience, and predict customer needs. With its predictive analytics capabilities , Sugar Market helps your marketing specialists optimize their strategies, deliver relevant content, and tailor their marketing campaigns to meet and exceed expectations.

CRM 26

CRM Predictive Analytics Sales Omnichannel 26