Customer Service Life

NOVEMBER 5, 2018

When you picture customer service training, what key elements come to mind? Instructional design- There’s an entire science around instructional design — and while it would be nice for every contact center to have someone with a masters degree in the topic (like FCR), that may not be practical.

Contact Center 79

Contact Center Non-Profits Education Healthcare 79

Fonolo

MAY 17, 2017

Although there’s a plethora of intelligent call center technology to take advantage of, many organizations still only have basic functionalities in place. 10 Contact Center Technologies You Should Know. 10 Contact Center Technologies You Should Know. Why does contact center technology matter?

Contact Center 70

Contact Center Technology Technology CRM 70

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . When we look back at the customer support industry in 2010, we see a very different beast to the one we work in today. Here, we cover the 20 best customer service blogs and influencers to follow in 2020. Peter Lavers @ ThinkCX .

Customer Service 136

Customer Service Contact Center Social Media CX 136

CX Accelerator

JANUARY 11, 2021

Customer service as a differentiator. , Roy Atkinson shares this wonderful insight, "Tony Hsieh and his approach to customer service and CX impacted me and the industry in a big way. Inspiring service workers. He helped to give great pride to an entire generation of service workers. An innovative mindset.

CX 266

CX Innovation Contact Center Education 266

CX Accelerator

JANUARY 11, 2021

Customer service as a differentiator. , Roy Atkinson shares this wonderful insight, "Tony Hsieh and his approach to customer service and CX impacted me and the industry in a big way. Inspiring service workers. He helped to give great pride to an entire generation of service workers. An innovative mindset.

CX 182

CX Innovation Contact Center Education 182

Hodusoft

AUGUST 27, 2020

So, why not call centers or contact centers? HoduCC – contact center software has launched a variety of features and functionality that help agents work efficiently and productively. We understand that customer service is the asset of a business, and it needs to run even in complex situations.

Business Operations 52

Business Operations Contact Center Business Management Technology 52

DMG Consulting

JULY 9, 2021

RPA for Contact Centers and Customer Service. Robotic process automation (RPA) solutions have been in the market for more than 15 years, but it was only 5 years ago when they started to capture the attention of enterprise and IT managers. But this is just a small part of the value of these automations.

Contact Center 48

Contact Center Customer Service Artificial Intelligence CX 48