DMG Consulting
AUGUST 1, 2022
Top Trends in the Contact Center Infrastructure Market. The contact center infrastructure market has become one of the more attractive technology sectors during the past two years, catching the attention of some of the big names in the technology world, including Salesforce, Zoom and Facebook. August 1, 2022 Donna Fluss.
Customer Service Life
NOVEMBER 5, 2018
Instructional design- There’s an entire science around instructional design — and while it would be nice for every contact center to have someone with a masters degree in the topic (like FCR), that may not be practical. The post 8 Essential Features for your Contact Center LMS appeared first on Customer Service Life.
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Fonolo
MAY 17, 2017
Although there’s a plethora of intelligent call center technology to take advantage of, many organizations still only have basic functionalities in place. 10 Contact Center Technologies You Should Know. 10 Contact Center Technologies You Should Know. Why does contact center technology matter?
CX Accelerator
JANUARY 11, 2021
Expanding on the idea that EX drives CX, , Schubert Koleka , Business Manager at Standard Bank Malawi shares: What I learned from him is that it is possible to have fun and make money for your company at the same time. Jeremy Watkin is a CX leader, contact center veteran, and Director of Customer Service and CX at NumberBarn.
Hodusoft
AUGUST 27, 2020
So, why not call centers or contact centers? HoduCC – contact center software has launched a variety of features and functionality that help agents work efficiently and productively. We understand that customer service is the asset of a business, and it needs to run even in complex situations.
Fonolo
JANUARY 14, 2020
It’s one of our favorite places to learn about every facet of consumer-first business management. Top Pick: Promoting a digital-first mentality throughout the contact center. Peter Lavers is a customer experience blogger and CRM expert, and one of the world’s top influencers in customer experience management. .
CX Accelerator
JANUARY 11, 2021
Expanding on the idea that EX drives CX, , Schubert Koleka , Business Manager at Standard Bank Malawi shares: What I learned from him is that it is possible to have fun and make money for your company at the same time. Jeremy Watkin is a CX leader, contact center veteran, and Director of Customer Service and CX at NumberBarn.
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