Business Management Customer Experience Management Customer Loyalty CXM 
Bill Quiseng
NOVEMBER 1, 2023
And they’ve done it so often for so long that “CX” has been the traditional term for many business leaders. Let’s be revolutionary to transform CX Into CXM, customer service to customer CARE, and customer service training to an education in customer CARE or customer CARE University.
ClearAction
MAY 24, 2016
High-pressure components of their customer experience include their reputation, productivity, time-to-market, cycle time, assets usage, opportunity cost, substantial financial risk, and career paths. B2B Customer Loyalty. Putting all your eggs in one basket, so to speak, may not make good business sense.
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