SugarCRM

MAY 25, 2023

When you think about Customer Relationship Management (CRM), sales and contact management may be the first thing you associate with it. The ability to track individual customer interactions and analyze that data is a game-changer, especially in an age where customers crave a personalized experience.

Customer Relationship Management 26

Customer Relationship Management Customer Relationship CRM Artificial Intelligence 26

Fonolo

MAY 17, 2017

Although there’s a plethora of intelligent call center technology to take advantage of, many organizations still only have basic functionalities in place. 10 Contact Center Technologies You Should Know. Why does contact center technology matter? What technology is used in a contact center? UPDATED: February 2020.

Contact Center 70

Contact Center Technology Technology CRM 70

SugarCRM

NOVEMBER 28, 2023

CRM is undergoing a significant shift, driven by advances in technology and changing business dynamics. The Need for a More Configurable and Accessible CRM is Rising The most prominent CRM challenges faced are technology integration (41%), platform feature limitations (41%), and internal knowledge and skills (37%).

CRM 26

CRM Sales AI Machine Learning 26

Comm100

MARCH 8, 2017

Roy Atkinson is a senior writer and analyst who specializes in guiding organizations to better customer service and customer service management. His Twitter explores the connection between customer service and technology, and is jam-packed with useful customer service resources. Kate Leggett. kateleggett.

Customer Service 0

Customer Service Start-ups Sports Social Media 0

Hodusoft

JUNE 7, 2024

Key components of call center management Key metrics to evaluate the success of call center management Challenges in call center management Best practices for efficient call center management Trends in call center management An Understanding of Call Center Management What is Call Center Management?

Contact Center 52

Contact Center Net Promoter Score Social Media Omnichannel 52

SugarCRM

SEPTEMBER 3, 2020

Customer relationships form the heart of every successful business. Companies grow and thrive by developing strong, meaningful relationships with their customers and using that rapport to cut through the noise of an overcrowded, overstimulated market. Targeted Marketing for New Customers.

CRM 55

CRM Artificial Intelligence Data Entry B2C 55

Comm100

FEBRUARY 5, 2018

Exploring A Broad Term: What Is Customer Engagement Software? From customer relationship management (CRM) software to knowledge base and social media tools — it almost seems harder to find a software solution that isn’t considered a customer engagement tool than one that is. Marketing (Personalization) Software.

Social Media 49

Social Media CRM Social Listening Omnichannel 49