CX Accelerator

JANUARY 11, 2021

Zappos taught me that my idea of positively changing a customer's day one interaction at a time was not a lofty ambition but an achievable goal. Tony understood that if you treated your people right and provided them with tools and education, memorable customer experiences would result. Thank you for those lessons, Tony.".

CX 266

CX Innovation Contact Center Education 266

Intercom, Inc.

JULY 1, 2020

With the right approach and proactive support tools – think Outbound Messages , Product Tours , and Mobile Carousels – you can provide every customer with the fast, personal help they need at the exact moment they need it. At Intercom, our Support Ops and Product Education teams work hand-in-hand to deliver proactive support to our customers.

Education 239

Education Sales Customer Retention Customer Loyalty 239

CX Accelerator

JANUARY 11, 2021

Zappos taught me that my idea of positively changing a customer's day one interaction at a time was not a lofty ambition but an achievable goal. Tony understood that if you treated your people right and provided them with tools and education, memorable customer experiences would result. Thank you for those lessons, Tony.".

CX 182

CX Innovation Contact Center Education 182

Intercom, Inc.

MARCH 16, 2021

With the right strategy and proactive support tools – think Outbound Messages , Product Tours , Mobile Carousels , and Banners – you can alert customers to known issues, like delivery delays, bugs in your product, and website downtime. Preemptively identify recurring customer issues. Educate customers on new features.

E-commerce 201

E-commerce Education Customer Satisfaction Start-ups 201

SurveySensum

SEPTEMBER 5, 2023

Proactive Customer Support 41% of customers anticipate a response to their support email within six hours, but only a mere 36% of businesses manage to meet that timeline. Note: 91% of customers are more likely to make another purchase after a positive customer service experience. It is a lot, right?

Actionable Insights 52

Actionable Insights Customer Experience NPS Net Promoter Score 52

Comm100

FEBRUARY 6, 2018

Azorus : A CRM tool for the higher education market that helps universities and higher education institutions recruit the right students. Education Link : A system for student management, invoicing, course management, and sales. Freelancers. Company Seeks Social Media Software with a Focus in Marketing.

Social Media 41

Social Media CRM Omnichannel Invoicing 41