This is our time for a CX Revolution!
Bill Quiseng
NOVEMBER 1, 2023
We remember our favorite sports leagues like the NFL, NBA, MLB, and NHL. Business management expert and author @Tom Peters said, “Customers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. It’s because most of us can only remember up to three things.
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