Customer Bliss

JUNE 16, 2016

Every senior leadership team and every executive wants a good customer acquisition strategy, a good customer retention strategy, a strong lifetime value per customer, and a good overall customer experience. Figure out the terms that everyone uses, and then determine how to relate those terms back to customers.

Customer Experience 56

Customer Experience Customer Acquisition Finance Customer Retention 56

Intercom, Inc.

AUGUST 21, 2019

Popular influencer review sites are always a good source of referral traffic and many of them are open to signing up for your affiliate programs which can be a great source of qualified leads for your business and a powerful customer acquisition strategy. Help entering a new market. Conduct a competitor analysis.

Start-ups 172

Start-ups Customer Acquisition B2B Business Operations 172

Callminer

AUGUST 1, 2017

Being responsive and getting back to potential customers in a timely manner. Prospective customers like to feel like they matter. Being responsive, setting follow-up reminders, and doing what you say you are going to do increases customer acquisition and helps the center run more efficiently. Katherine Dougherty.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

Intercom, Inc.

OCTOBER 29, 2019

. “We needed a new way to understand our customers in a structured, shared manner” We needed a new way to understand our customers in a structured, shared manner, and so we looked to segmentation. Do certain verticals retain better over time (fit)? Buyer personas: Who decides to buy your product?

B2C 184

B2C Finance Engineering Sales 184