Lumoa

MARCH 20, 2018

Customer experience has been on the rise during the last couple of years. From the traditional product-oriented businesses we’re moving towards customer understanding and customer-centric approaches. Whether you’re new to customer experience or coming for little inspiration, this is the right place.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64

SugarCRM

OCTOBER 5, 2023

CRM tools are a prerequisite for successful business operations in this new dynamic environment. As such, SugarCRM aims to deliver complex yet user-friendly solutions to business owners that aim to better manage their resources and enhance Customer Experience (CX). But how are we doing it? Discover below!

CRM 26

CRM Predictive Analytics Sales Omnichannel 26

SugarCRM

AUGUST 12, 2021

Your company should aim to deliver a better customer experience (CX). Currently, companies find themselves in the middle of a customer relationship crisis. The lack of a detailed customer view and understanding. However, not all enterprises are fully aware of the reasons why this should be a top priority. The reason?

CX 26

CX Predictive Analytics CRM Artificial Intelligence 26

SugarCRM

MAY 4, 2023

Artificial intelligence (AI) can help you gain insights into your business operations and automate repetitive tasks. For example, you can use AI to analyze the customer data you already have to identify key trends and patterns. This in turn can help you make informed decisions about your business strategy.

Technology 26

Technology Technology Artificial Intelligence Machine Learning 26

SugarCRM

MAY 4, 2023

Artificial intelligence (AI) can help you gain insights into your business operations and automate repetitive tasks. For example, you can use AI to analyze the customer data you already have to identify key trends and patterns. This in turn can help you make informed decisions about your business strategy.

Technology 26

Technology Technology Artificial Intelligence Machine Learning 26

SugarCRM

MAY 4, 2023

Artificial intelligence (AI) can help you gain insights into your business operations and automate repetitive tasks. For example, you can use AI to analyze the customer data you already have to identify key trends and patterns. This in turn can help you make informed decisions about your business strategy.

Technology 26

Technology Technology Artificial Intelligence Machine Learning 26

SugarCRM

APRIL 13, 2023

It can analyze incomprehensibly large amounts of information from various sources, for example, social media interactions, website activities , and customer databases. It can perform data analysis to identify customer patterns that affect the price point for a product or service.

Sales 26

Sales Artificial Intelligence AI Predictive Analytics 26

Zendesk

NOVEMBER 3, 2023

According to the Zendesk Customer Experience Trends Report 2023 , 65 percent of business leaders believe the AI they use is becoming more natural and human-like—and it’s only going to get better. It can also be customized, making it easy for businesses to apply AI how they prefer. How does generative AI work?

AI 52

AI Machine Learning Artificial Intelligence ML 52

Hodusoft

NOVEMBER 1, 2022

A higher FCR rate implies better customer service. To ensure optimized call center operations, every business strives to improve its FCR. . How important is FCR for businesses? Customer Experience (CX) delivery has become the key differentiator for customers to choose a brand and be loyal to it.

Net Promoter Score 52

Net Promoter Score Predictive Analytics Customer Satisfaction CRM 52