Zendesk

FEBRUARY 22, 2023

Today, customers expect to have flexible and seamless shopping experiences. This is where omnichannel retail comes in. This increasingly vital retail customer experience helps customers communicate with businesses on the channel of their choice and allows for connected conversations. What is omnichannel retailing?

Omnichannel 52

Omnichannel Retail Social Media Customer Journey Map 52

Fonolo

FEBRUARY 14, 2023

The ROI of Call-Backs for Your Contact Center Omnichannel Omnichannel continues to be the new standard for contact centers. Because your customers expect to be able to reach you on their preferred type of channel — this can include chat, email, social media, and more.

Contact Center 142

Contact Center Omnichannel CRM Sentiment Analysis 142

Hodusoft

JULY 19, 2023

In-Depth Guide: Inbound Call Center Software Inbound call center software is an essential tool for delivering optimal customer service. It is designed to help businesses in efficient management and handling of large volumes of incoming customer calls.

CRM 98

CRM Customer Satisfaction Compliance Artificial Intelligence 98

SugarCRM

OCTOBER 5, 2023

CRM tools are a prerequisite for successful business operations in this new dynamic environment. As such, SugarCRM aims to deliver complex yet user-friendly solutions to business owners that aim to better manage their resources and enhance Customer Experience (CX). But how are we doing it? Discover below!

CRM 26

CRM Predictive Analytics Sales Omnichannel 26

Hodusoft

NOVEMBER 1, 2022

Customer service has become a competitive aspect for all businesses. Companies, regardless of their size, are leaving no stone unturned to improve their customer service experience. A good FCR is a priority for businesses. In addition, it plays a key role in customer relationship management.

Net Promoter Score 52

Net Promoter Score Predictive Analytics Customer Satisfaction CRM 52

Hodusoft

JULY 26, 2023

Among all those results, you need to look for the best ones, which can help you provide the best customer service to your customers. One of the most reliable and reputable contact center software is Ameyo contact center software, which offers omnichannel contact center capabilities.

Contact Center 52

Contact Center Transportation Omnichannel Customer Relationship Management 52

SurveySensum

JULY 14, 2020

Meet the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020. Adam Toporek – Customer Service Expert, Keynote Speaker, Trainer, Strategic Advisor . Annette Franz – Customer Experience Consultant, Keynote Speaker, Author . LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132