Business Operations CX Healthcare ML 
Zendesk
JANUARY 18, 2024
As we continue to learn more about the impact of AI , businesses must keep transparency in AI top of mind, especially when it comes to the customer experience (CX). According to our CX Trends Report, 65 percent of CX leaders see AI as a strategic necessity, making AI transparency a crucial element to consider.
Zendesk
NOVEMBER 3, 2023
Generative AI uses machine learning (ML) algorithms to analyze large data sets. It’s designed for the entire service experience and trained on the best customer experience (CX) data—billions of data points from real customer interactions. It can also be customized, making it easy for businesses to apply AI how they prefer.
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