Zendesk

FEBRUARY 22, 2023

This is where omnichannel retail comes in. This increasingly vital retail customer experience helps customers communicate with businesses on the channel of their choice and allows for connected conversations. In this guide, learn more about omnichannel retailing, its benefits, upcoming trends, and how to craft an omnichannel strategy.

Omnichannel 52

Omnichannel Retail Social Media Customer Journey Map 52

Hodusoft

FEBRUARY 6, 2024

As businesses these days look for comprehensive and innovative solutions for streamlined communication and effective customer engagement, HoduSoft’s participation in IT EXPO can be a game changer. Let’s explore the key highlights of HoduSoft in this event for businesses looking to enhance their business operations.

Omnichannel 52

Omnichannel Social Media Artificial Intelligence Contact Center 52

Hodusoft

OCTOBER 14, 2022

Today, e-commerce businesses are leveraging omnichannel contact center software to optimize their customer support operations and build loyalty by serving customers better. e-Commerce contact center software implements workflow automation to streamline business operations. Click-to-call . Call forwarding.

Contact Center 52

Contact Center E-commerce Omnichannel CX 52

Lumoa

APRIL 28, 2024

Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. The pressure is rising for businesses to step up their CX game. More than 80% of business leaders see customer experience as a growing priority in 2024.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Fonolo

NOVEMBER 17, 2020

Omnichannel, Cloud-Based Contact Centers. As the contact center melds into the ‘experience hub,’ omnichannel communication will become the standard. Understanding these trends will help strengthen your contact center game and give you “hero status” with customers and employees. Social media: 51.4%

Contact Center 176

Contact Center CX Social Media Omnichannel 176

Zendesk

NOVEMBER 3, 2023

GANs are like two players competing in a game. The game consists of R2-D2 (the generator) creating images of Ewoks, the Millennium Falcon, and other things from the Star Wars universe. As they keep playing the game, R2-D2 gets better at making the images more realistic, based on C3PO’s feedback.

AI 52

AI Machine Learning Artificial Intelligence ML 52

Lumoa

FEBRUARY 9, 2023

We’re moving towards a personalized omnichannel experience in B2B customer journeys. Same as with B2B customers, B2C customers expect a consistent and personalized omnichannel experience. No doubt, omnichannel communication is a definite megatrend of the customer experience in the next years.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178