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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

Kaye Chapman is a Customer Experience and Learning Specialist, working with global Fortune 500, government, and private firms around the world to design outstanding customer experiences and to embed effective people development strategies. Jaakko Männistö is an entrepreneur, Founder, and Omnichannel Customer Experience Professional.

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How to prioritize your CX budget

Zendesk

Companies need to be prepared, not just for commerce online, but for omnichannel service on new channels to extend your ecommerce reach. Health, wellness, and medicine took center stage this year as healthcare companies and hospitals faced enormous pressure to adjust to the changing nature of the pandemic. Healthcare.

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