Forecasting the Future: BPO Trends of 2024
Execs In The Know
FEBRUARY 5, 2024
Small and mid-sized BPO companies, those in the Philippines , for example, are personalizing their customers’ experiences using data analytics, sentiment analysis, and AI, providing omnichannel support, offering 24/7 support, and leveraging automation tools for faster response times. Its BPO market is forecasted to grow from USD 1.3
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