TeamSupport

MAY 31, 2023

Chatbots can be implemented into your customers’ favorite instant messaging and social media platforms. Chatbots are an investment that can handle a high volume of inquiries without incurring additional labor costs, making your business operations more efficient. Ready to Add Chatbots to Your Customer Service Strategy?

Customer Service 98

Customer Service Social Media Healthcare Omnichannel 98

Lumoa

APRIL 28, 2024

Medallia integrates with a wide range of data sources such as CRM systems, social media, contact centers and many more. Most common integrations are similar to Medallia and Qualtrics such as CRM systems, social media or review platforms. All three platforms are suitable for enterprises with large data sources.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Hodusoft

JULY 16, 2021

Customer service is an integral part of the business. In the time of online retail and social media, most businesses realize the hidden value in customer service and its positive correlation to business success. HoduSoft allows your agent to work seamlessly from anywhere and run the business operations smoothly.

Contact Center 52

Contact Center Social Media CRM Omnichannel 52

SugarCRM

SEPTEMBER 19, 2023

If your business operates outside the US, select a GDPR-ready CRM. If your business interacts in any shape or form with EU citizens, you’ll need a compliant CRM. Apart from implementation, you’ll need periodic support when you need adjustments and interventions, so thoroughly investigate this. Does the CRM Comply With GDPR?

CRM 26

CRM Outlook Legal Social Media 26

Zendesk

JANUARY 18, 2024

For example, using AI in healthcare can help doctors make accurate diagnoses faster or suggest personalized treatments. Lush Cosmetic retailer Lush is vocal about ethical AI usage in its business operations. Creating laws that emphasize transparency in AI can ensure compliance with legal requirements.

AI 52

AI Artificial Intelligence Legal Machine Learning 52

Zendesk

NOVEMBER 3, 2023

ChatGPT Best for: creating written content, like articles, social media posts, emails, and software code OpenAI’s popular foundational model ChatGPT (Chat Generative Pre-Trained Transformer) uses natural language processing (NLP) to create conversational interactions.

AI 52

AI Machine Learning Artificial Intelligence ML 52

SurveySensum

JULY 14, 2020

He has been featured in The Economist, Social Media Today, Computerworld, BizTech Magazine, and many others and has contributed to books on Customer Service, Social Media, and IT Change Management. Dan Gingiss – Keynote Speaker, Trainer, CX Coach, Content Creator, Marketing Consultant, Author. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132