Lumoa

APRIL 28, 2024

In your CX platform dashboard, you can see how your customers behave across all touchpoints and can personalize your interactions with them based on their behavior and preferences. When it comes to compliance, GDPR is especially important if you are operating within the European Union.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

SugarCRM

OCTOBER 5, 2023

CRM tools are a prerequisite for successful business operations in this new dynamic environment. As such, SugarCRM aims to deliver complex yet user-friendly solutions to business owners that aim to better manage their resources and enhance Customer Experience (CX).

CRM 26

CRM Predictive Analytics Sales Omnichannel 26

Lumoa

FEBRUARY 9, 2023

But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? By understanding customer needs and preferences, businesses can create customer experiences that drive customer engagement and customer loyalty.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

SugarCRM

MARCH 28, 2024

Leveraging CRM Solutions to Boost Sales CRMs have become the golden standard of successful business operations. While in the past, these were just a way to tackle customer information management, these days, CRMs are complex and can be leveraged in multiple ways to overcome business challenges. It’s a Wrap!

Manufacturing 26

Manufacturing CRM Sales Sentiment Analysis 26

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? I have a question.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? I have a question.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64