Kerry Bodine

JANUARY 4, 2017

I’ve compiled the following list of conferences spanning a variety of topics — like CEM, service design, customer loyalty, customer success, and contact centers — that should be of interest to a wide range of customer experience professionals. IQPC’s CEM in Telecoms Global Summit. Oakland, California. Where am I speaking

CEM 48

CEM CX Contact Center Retail 48

CX Journey

SEPTEMBER 10, 2015

years in Palo Alto California as VP of Strategic Initiatives for Medallia, the world's leading customer experience management technology company. a Medallia Partner Company, specializing in Customer Experience Management (CEM) for the fitness industry and an educator for the Medallia Institute. He spent 2.5

Customer Experience 76

Customer Experience CEM Customer Experience Management Start-ups 76

Beyond Philosophy

JUNE 11, 2015

Be pragmatic in terms of technology and analytics. Cerberus has entered into takeover discussions with California-based Safeway, which also owns Vons and Pavilion. If you have someone paying one price and another customer with a coupon paying a different price, the perception of the brand is becoming fractured.

Retail 109

Retail Customer Loyalty Social Media Sales 109