California CX Innovation Voice of the Customer 
Experience Investigators
JUNE 4, 2024
Growing concern over customer data has led to regulations like the European Union’s General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Web browsers have even phased out third-party cookies, which were commonly used to track customers across their many online channels.
Experience Investigators
JUNE 4, 2024
Growing concern over customer data has led to regulations like the European Union’s General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Web browsers have even phased out third-party cookies, which were commonly used to track customers across their many online channels.
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Execs In The Know
NOVEMBER 30, 2021
Deana Perrin, Blue Shield of California. It’s great for a CX program to have the support of the C-suite, but it’s even better when CX has its very own seat at the table. The Chief Customer Officer (CCO) role isn’t exactly new, but it has never been more essential in cultivating CX excellence. Dan Allen, Union Bank.
Execs In The Know
APRIL 14, 2022
As covered in last week’s keynote-focused blog post , Customer Response Summit (CRS) Clearwater, Florida was a recent wrap (March 28–30, 2022). Is Your Voice of the Customer Data Failing to Deliver Change? Customer loyalty has to be earned, now more than ever, making your CX a prime differentiator. Key Takeaways.
Execs In The Know
NOVEMBER 30, 2021
Deana Perrin, Blue Shield of California. It’s great for a CX program to have the support of the C-suite, but it’s even better when CX has its very own seat at the table. The Chief Customer Officer (CCO) role isn’t exactly new, but it has never been more essential in cultivating CX excellence. Dan Allen, Union Bank.
Intercom
AUGUST 2, 2023
With all this focus on cutting-edge technologies and product innovation, are we embracing the customer experience as a major value-driver, or are we treating it as an afterthought? In today’s fast-paced and competitive business landscape, innovation has become quite the buzzword. Lynn Hunsaker: Thank you so much.
Fonolo
MARCH 17, 2020
But happily, in 2017 and after much trial and error, Hyundai Canada rose to have the fourth-best customer service standing in the national automotive space. 'In I wanted to know more about the journey to this destination, and how Romano and Hyundai Canada are forging a strong customer service ecology and employee culture for this brand.
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