Callminer

SEPTEMBER 25, 2023

The “more with less” economy has driven AI adoption as organizations strive to optimize CX. Read this blog to get the details on the 2023 CallMiner CX Landscape Report.

AI 182

AI CX 182

Callminer

SEPTEMBER 13, 2022

CallMiner CX Landscape Report found 62% of companies believe they don’t collect all of the CX data they need, with only 12% collecting an equal amount of solicited and unsolicited customer feedback.

CX 182

CX Customer Feedback 182

DMG Consulting

SEPTEMBER 12, 2023

The Report analyzes the emerging real-time guidance (RTG) market, vendors, and products and explores the increasing importance, value, and benefits of RTG and its ability to enhance the customer and employee experience (CX and EX).

Contact Center 48

Contact Center Artificial Intelligence AI Innovation 48

1 to 1

JANUARY 11, 2022

A year ago, still in the throes of the pandemic, many turned hopeful eyes to 2021 expecting the world—and the customer experience landscape—to largely return to “normal.” In the new normal, companies must try to prioritize EX and CX while navigating unforeseen market conditions.

CX 26

CX Artificial Intelligence Machine Learning Contact Center 26

SurveySensum

JULY 20, 2023

Painpoint 1: Customer Churn According to a titled “ CallMiner Index ” U.S. Analyze the competitive landscape and identify strategies to differentiate your brand within the category. According to a report by the Baymard Institute on ‘ Cart Abandonment Stats 2023 ’, it was found that the average cart abandonment rate is 69.9%.

Retail 52

Retail Customer Feedback CX Social Media 52