Logicalware

AUGUST 9, 2023

At Puzzel, we have long believed in the transformative power of AI and have invested in cutting-edge AI technologies since day one. Use generative AI and ChatGPT to streamline customer interactions Puzzel Case Management’s robust case management system simplifies the management of incoming customer cases, questions, and requests.

Innovation 52

Innovation AI Customer Experience Case Management 52

DMG Consulting

OCTOBER 6, 2023

Contact center and customer service technology vendors are applying generative AI to enhance their solutions, speed up implementation, and improve the accuracy of their findings. Generative AI is ideal for service organizations due to its ability to create content in response to inquiries.

AI 59

AI Contact Center Artificial Intelligence Omnichannel 59

Callminer

OCTOBER 11, 2018

In other cases, managers and QA teams are so overwhelmed with other tasks that they don’t utilize important metrics to their full potential, thus losing out on valuable performance and quality insights. Fully transparent lead funnels are not only critical to conversions, but also compliance. Bryan Weinstein @call4health.

Contact Center 561

Contact Center Non-Profits Compliance Start-ups 561

SugarCRM

MARCH 14, 2024

How does the CRM integrate with other tools and platforms commonly used in our lead management process? Case Management and Self-Service Does the solution deliver a comprehensive customer record to call center agents that includes data from the sales department? What measures are in place to ensure data security and privacy?

CRM 26

CRM Compliance Case Management AI 26

SugarCRM

JANUARY 8, 2018

b) Lead Management: Does the solution come with functionality to automate prospect outreach and lead qualification? c) Case Management and Self-Service: Does the solution deliver a comprehensive customer record to call center agents that includes data from the sales department?

CRM 46

CRM Compliance Government Sales 46