Case Management Customer Experience Management Government Technology 
Fonolo
JANUARY 14, 2020
When we look back at the customer support industry in 2010, we see a very different beast to the one we work in today. Not only has technology changed the way we interact with customers, but it’s also massively changed the way we communicate with our peers within the industry. Peter Lavers @ ThinkCX .
ClearAction
DECEMBER 31, 2015
Highlights of Customer Experience Strategy Advice. Over the past year, I’ve written quite a bit about customer experience management strategy, including a six-part series about keys to success in the future. ” Customer Experience Governance: Do This, Not That.
Qualtrics
JULY 18, 2019
When and where you close the loop should be based on the customer, the channel where you received the feedback, and what makes sense for your business. Use technology. The platform automatically creates tickets at the time of survey submission for immediate real-time customer contact. Here are a few ideas.
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