ClearAction
DECEMBER 31, 2015
Highlights of Customer Experience Strategy Advice. Over the past year, I’ve written quite a bit about customer experience management strategy, including a six-part series about keys to success in the future. ” Customer Experience Governance: Do This, Not That.
Qualtrics
JULY 18, 2019
The platform automatically creates tickets at the time of survey submission for immediate real-time customer contact. You’ll want to link to your case management system to track feedback all the way to a resolution. Even government agencies and embassies aren’t immune. Respond to online reviews.
Fonolo
JANUARY 14, 2020
Not only has technology changed the way we interact with customers, but it’s also massively changed the way we communicate with our peers within the industry. There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content.
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