Case Management Customer Feedback Hospitality Machine Learning 
PeopleMetrics
FEBRUARY 12, 2018
High-end hospitality companies have owned the CX space for years because they maintain this mindset that every touch point they have with a customer has to be excellent. They want customers to leave their hotel or restaurant feeling like “wow - that was an amazing thing that I just experienced.”. Sean holds a Ph.D.
PeopleMetrics
JANUARY 28, 2021
I think at the time when I started, my only understanding of customer feedback was as a customer of. Starting at PeopleMetrics was learning what happens with it if you're actually serious about it. of individual feedback - individual customer feedback - being revealed, not anonymous, and followed up on is a huge change.
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