SurveySensum

NOVEMBER 11, 2021

When you have too many customer personas and a huge audience pool, you need to manage it. SurveySensum allows you to store, organize, and manage all the information about your customers easily. It gives you top trends on what your customer is most frustrated about so that you can immediately work on those issues.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

PeopleMetrics

OCTOBER 29, 2019

The quality of your questions won’t matter, the beauty of your dashboards won’t matter, and your case management workflow won’t matter either. Sean McDade, PhD is the author of Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold. So what is a healthy survey? It all begins with response rates.

VOC 61

VOC Double-Barreled Question CEM B2C 61

PeopleMetrics

FEBRUARY 12, 2018

Whether that somebody is visiting a retail bank; having a field service agent visit their home to perform utility service, or even if that somebody is a patient on medication for a rare disease that requires additional support services from a case manager. Treat every customer like a house guest. Sean holds a Ph.D.

CX 64

CX Hospitality Hospitality CEM 64

Comm100

NOVEMBER 8, 2018

Standard email platforms lack the workflow capabilities needed for case management within teams, and they often lack the ability to sort, filter, label, triage and prioritise queries. Chatbots are equipped with the power of advanced technology like Natural Language Processing (NPL) , or Machine Learning.

Social Media 50

Social Media AI Machine Learning Technology 50

PeopleMetrics

JANUARY 28, 2021

I think at the time when I started, my only understanding of customer feedback was as a customer of. Starting at PeopleMetrics was learning what happens with it if you're actually serious about it. of individual feedback - individual customer feedback - being revealed, not anonymous, and followed up on is a huge change.

CX 62

CX Pharmaceutical Start-ups Text Analytics 62

PeopleMetrics

MAY 4, 2020

These are also the people who can benefit the most from hearing the customer’s pain and using that information to improve the experience in the future. They are also part of the “democratizing of customer feedback” that is so important in creating a customer-centric culture. Alert Management. Sean holds a Ph.D.

Close the Loop 78

Close the Loop VOC CEM NPS 78